Effective Date: 1 December 2024
EasyHelps (“we”, “our”, or “us”) values and respects your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal data when you access or use our website and services.
We process your personal data in accordance with the Law No. 27 of 2022 on Personal Data Protection (PDP Law) and applicable regulations.
1. Principles of Data Processing
We manage personal data based on the following principles:
- Lawfulness and Transparency – Data collection is based on your consent and clearly communicated purposes.
- Purpose Limitation – Data is processed only for specified and legitimate purposes.
- Data Minimization – Only relevant and necessary data is collected.
- Accuracy and Updates – Data is maintained accurately and updated when necessary.
- Security and Confidentiality – Data is protected from unauthorized access, alteration, or misuse.
- Accountability – We take full responsibility for compliance with applicable data protection laws.
2. Data We Collect
We may collect the following personal data when you use our website or services:
- Full name
- Email address
- Phone number
- Business or company information
- Login credentials (when applicable)
- Technical data (e.g., IP address, browser type, and access logs)
3. How We Use Your Data
Your personal data is processed for the following purposes:
- To provide requested services or information
- To respond to your inquiries and communicate with you
- To improve our website and service offerings
- To fulfill legal obligations and administrative requirements
- To send promotional or informational content with your consent
4. Legal Basis of Processing
We process your personal data based on:
- Your explicit consent
- The performance of an agreement between you and Volution.id
- Compliance with legal obligations
- Our legitimate interest, provided it does not override your data protection rights
5. Data Retention
Your personal data will be retained only for as long as necessary to fulfill the purposes described above or as required by applicable law.
6. Data Security
We implement appropriate technical and organizational measures to safeguard your personal data from unauthorized access, disclosure, alteration, or destruction.
7. Sharing of Data
We do not sell, rent, or trade your personal data to third parties. We may share your data with:
- Trusted partners or service providers assisting in website operation or service delivery
- Government authorities when required by law
8. Cookies
Our website uses cookies to enhance functionality and user experience.
Comment Cookies
When you leave a comment, you may opt to save your name, email address, and website in cookies for convenience. These cookies last for one (1) year.
Login Cookies
A temporary cookie is set on the login page to determine if your browser accepts cookies (no personal data stored and deleted when the browser is closed).
Login cookies last two (2) days, display preferences cookies last one (1) year, and “Remember Me” sessions persist for two (2) weeks. Logout will remove login cookies.
Article Editing Cookies
Editing or publishing an article creates a cookie containing only the article ID and expires after one (1) day.
9. Embedded Content from Other Websites
Articles on our site may contain embedded content (e.g., videos, images, or articles). Embedded content from external websites behaves as if you visit those websites directly. These external sites may:
- Collect your data
- Use cookies
- Implement third-party tracking
- Monitor your interaction, including if you have an account and are logged in to those websites
10. Your Rights
Under the Indonesian PDP Law, you have the right to:
- Access and obtain information about your personal data
- Request correction or updating of inaccurate data
- Withdraw consent at any time
- Request deletion or limitation of data processing
- File complaints regarding data processing practices
You may exercise these rights by contacting us (see Contact Information below).
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal, technical, or business developments. The updated version will be published on this page with a revised “Effective Date.”
12. Contact Information
If you have any questions or wish to exercise your data protection rights, please contact us at:
Email: mail@easyhelps.co.id